10 photos on this listing. See all on Google Maps.
About Serenity Massage & Wellness Center
Serenity Massage & Wellness Center is a massage service at 625 New Park Ave # E in West Hartford, Connecticut, also listed as a massage spa and spa. It holds a 4.5 Google rating from 421 reviews. Most of the excerpted reviews are positive, and reviewers mention friendly staff, deep tissue work and a relaxing atmosphere most often. One critical review from 2 months ago complains about the lack of air conditioning.
What Serenity Massage & Wellness Center offers
Serenity Massage & Wellness Center is listed as a massage service, with secondary listings as a massage spa and a spa. Reviewers name deep tissue massage and couples massage, and one says there are many different options to choose from.
The reviews come from first-time visitors, a couple who booked together, and people who describe the place as a regular stop after a stressful week. One reviewer asked for work on the lower back and back. Another review notes that a Groupon coupon was accepted at the front desk.
What customers say about Serenity Massage & Wellness Center
Four of the five review excerpts give 5 stars. Reviewers mention polite, friendly staff, good customer service and an atmosphere they find relaxing. One review from 3 months ago describes an attentive masseuse who used just the right amount of pressure and says the visit left them very relaxed.
One review from 5 months ago, from a first visit for a couples massage, names Emma and Tishica for deep tissue work and says they stayed on knots until they loosened. The same reviewer disputes the negative reviews of the business. A review from 4 months ago, also a first visit, says they plan to return.
The critical review is from 2 months ago and gives 1 star. The reviewer, who normally goes to Massage Envy, booked for a birthday and chose this location for convenience. They report sweating on arrival because there was no air conditioning, and say the therapist began rubbing their back with force.
Hours, prices and payment at Serenity Massage & Wellness Center
The business is open seven days a week, from 10 AM to 9 PM every day, including Saturday and Sunday.
The listing shows that credit cards and contactless payment are accepted. One reviewer paid with a Groupon coupon.
Location and access in West Hartford
The address is 625 New Park Ave # E, West Hartford, in the Capitol Planning Region of Connecticut, United States. One reviewer chose the business because it was more convenient for them at the time.
Accessibility details on the listing include a wheelchair accessible entrance, accessible parking and an accessible restroom.
Good to know before visiting Serenity Massage & Wellness Center
Couples massage is mentioned by one reviewer, who booked for two. The single critical review concerns room temperature in warm weather, a point that no other excerpt raises. The last appointments of the day fall within the 9 PM closing time, which applies on all seven days.
Questions about Serenity Massage & Wellness Center
Is Serenity Massage & Wellness Center open on Sunday?
Yes. According to the listing, Serenity Massage & Wellness Center is open every day of the week, including Sunday, from 10 AM to 9 PM.
How is Serenity Massage & Wellness Center rated?
It has a 4.5 Google rating from 421 reviews. Most of the excerpted reviews give 5 stars and mention friendly staff and deep tissue work, while one 1-star review complains about no air conditioning.
Does Serenity Massage & Wellness Center take cards?
Yes. The listing shows that the business accepts credit cards and contactless payment. One reviewer also reports that a Groupon coupon was accepted at the front desk.
Is Serenity Massage & Wellness Center wheelchair accessible?
The listing shows a wheelchair accessible entrance, accessible parking and an accessible restroom at the West Hartford location.
Where is Serenity Massage & Wellness Center in West Hartford?
It is at 625 New Park Ave # E in West Hartford, Connecticut, in the Capitol Planning Region of the United States.
Written by the SpaSpot editorial team from this business's public Google listing and 421 customer reviews, then checked against the listing data on October 17, 2026. It describes what customers report and is not medical advice. How we research and write listings · Report a correction.
Photo tour (8 photos, 21 seconds)
Reviews (421 on Google)
-
lisa eason2 months ago
Yesterday was my birthday. So I decided to book me a massage. I normally go to Massage envy but I tried this place since it was more convenient for me at the time. As soon as I walked in I immediately started to sweat. No air conditioning. She swiped my Groupon coupon and made me go in the room just to get undressed. When she entered the room she immediately started to rub on my back with force. Very uncomfortable. After I stated it was a lil too rough. Then she starts to touch areas that I never asked for like my buttocks. I immediately told her I don’t want no massage there. I booked it for back, legs and feet only. Her phone rang and she left the room. I was literally laying there for about 10 mins until she gotten back in just to tell me my coupon code didn’t work and that I had the wrong location. I asked how and you swiped to redeem it when I 1st entered the establishment. If you felt I had the wrong location why didn’t you say that in the beginning and why did you start my massage? At this point I just wanted to put my clothes back on and leave. Just a waste of time and money. Very unprofessional and this place was not what the reviews said it would be. I should of just went to Massage Envy like I was going to. I HIGHLY DON’T recommend anyone to come here. This place is the worst establishment I’ve ever been to.
-
Z Bridge3 months ago
Very polite & great customer service. Great hands on experience. One of my favorite spots to get a massage after a stressful week.
-
Dea Addison5 months ago
OMG, this place is amazing!!!!!!!!!. This is my first time today getting a massage with Serenity I went there for a couples massage and let me tell you Emma and Tishica is the best at deep tissue massage they target every muscles in your body , especially where they feels the knots they stay on that knot until it became loosen. Guys all the bad reviews on their site is a lie , especially about the tip part . They did a wonderful job so they deserve a good amount of tip, we tip them $20 each but they deserve a lot more than that. This will be my to go place once per month for relaxation. Love my massage my body felt so light like all the stress on my muscles from the gym is gone.
-
Rosemary Martin4 months ago
This is my first time here, and I am absolutely thrilled! The staff are top-notch—they really know how to soothe all your aches and pains. Everyone is incredibly friendly. The atmosphere here is very relaxing, and there are so many different options to choose from. I will definitely be back!
-
Mary Smith3 months ago
The experience was fantastic! The masseuse was friendly, attentive, and provided just the right amount of pressure, focusing on my lower back and back, which relieved my pain and made me feel very relaxed. I will definitely come back next time.
Showing the 5 reviews Google marks as most relevant, of 421. Read all on Google.
Location
625 New Park Ave # E, West Hartford, CT 06110, USA Get directions
Massage service in West Hartford, CT
Serenity Massage & Wellness Center serves West Hartford in Capitol Planning Region. Its 4.5 rating comes from 421 customer reviews on Google. Compare it with every spa and salon in West Hartford.
